About us
Oakwood Surgery is committed to providing the highest possible up-to-date standards of medical and nursing care, in a professional and compassionate manner, whilst respecting patients’ confidentiality.
We strive to offer an approachable and efficient service, putting the needs of our patients first and directing our services to the benefit of the local community.
Our Mission Statement
“We are a long established General Practice providing quality health care in Sparkhill. We strive to provide safe and compassionate care for all our patients in an environment that supports the whole of our team”
Brief History
Oakwood Surgery merged with College Road Surgery in April 2020 and prior to that they has been individual practice in the Sparkhill and Moseley area for at least 40 to 50 years
Most of our doctors are multilingual, thus, allowing them to understand the medical needs of many patients for whom English is a second language.
We are a community-based and community-oriented Practice. Most of our doctors are multilingual, thus, allowing them to understand the medical needs of many patients for whom English is a second language.
If you require a blood test, it would be referred/requested by a GP. Please allow 7-10 working days for results to reach the surgery.
To: Provide a quality service:
By working within the NHS to provide the highest possible quality of care that meets the identified needs of our patients.
To: Respect Our Patients & Staff
By treating our patients and staff with courtesy, dignity and respect at all times. We will treat all fairly and be especially supportive to the vulnerable.
To: Involve Our Patient In Decisions:
By a whole team approach in supporting our patients to help them make decisions to improve and maintain their health.
To: Promote Best Practice
By using specialist expertise within the practice team and externally. We encourage the continuous education and professional development of all members of the practice team. We will adapt to change, build on our achievements and develop our services.
To: Be A Caring Practice
By conveying compassion in word and action whilst assessing and responding to needs.
To: Work Together As A Team
By working as one flexible unit that enhances our colleagues’ ability to perform their roles.
To: Work With Integrity
By speaking and acting truthfully and being accountable for our actions.
To: Be A Sustainable Practice
By operating on a financially sound basis. Having as low an environmental impact with as reduced waste as possible.
Medical Staff
We currently have eight GPs – two Partners, four salaried GPs and two regular Locum GPs. Further, we also have one ANP9Nurse Practitioner Consultant, three Nurses (who run various clinics and are able to help and advise with concerns that do not require a doctor’s intervention: e.g., including chronic health conditions, diabetes, asthma and respiratory conditions and minor illness. We also employ two Health Care Assistant who oversee blood tests, NHS Health Checks and New Patient Health Checks at the point of registration. Please refer to the ‘Practice Staff’ tab (in the ‘About Us’ section) for more detailed information on our GPs and Nurses (and their respective areas of specialism).
Our Nursing Team
Our highly qualified Nurses deal with a range of conditions and health concerns. They examine patients and plan care. They are experts in many areas of disease management such as diabetes and asthma.
Administation Staff
Managers
Rukhsana Aslam our business Manager oversees the business side of the practice while Deborah Browning oversees the day-to-day running of the practice and administrative staff. Our highly qualified Nurses deal with a range of conditions and health concerns. They examine patients and plan care. They are experts in many areas of disease management such as diabetes and asthma.
Receptionists
Our friendly, helpful team of receptionists are always happy to help and assist you with making appointments, ordering prescription and dealing with any questions or enquires.
Secretarial and Administation Staff
Our efficient team of medical secretaries and administrative staff deal with referrals, registrations, private ‘Non-NHS’ claim reports, scanning of medical
letters and reports, and other work generated within the practice.
Confidentiality
The practice fully complies with all Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g., from hospital services, or to enable you to access other services (for example, from Social Services or a social work).
Complaints
We strive to provide a friendly and professional service to all stakeholders attending our practice. However, if, for any reason, you believe our level of service has not met the high standards we strive to maintain, please complete our Patient Satisfaction Survey and we will address your concerns. Please note that we take all complaints very seriously. If, however, you would like to make a complaint regarding the surgery or the services we offer, please contact (in the first instance) our Practice Manager (via telephone or in writing) who will make every effort to respond to your concerns as soon as possible. All complaints are resolved in strict confidence.
GP Earnings
The average pay for GPs working in Oakwood Surgery in the last financial year was £89,708 before tax and National Insurance. This is for 2 full time Partners, 3 part time GPs and 2 locum GPs who worked in the practice for longer than six months.
At Oakwood Surgery, we aim to treat all our patients promptly, courteously and in complete confidence.
© 2024 OAKWOOD SURGERY
DESIGNED BY NETTL OF HALL GREEN
