Appointments

Choose the Right Service

Self Care

Self-care is usually the best choice to treat very minor illnesses, ailments and injuries. A range of common illnesses and complaints, such as coughs, colds, sore throats, upset stomachs and aches and pains, can often be treated at home.

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest:

  • cough or cold
  • upset stomach
  • pain or headache
  • cuts and grazes
  • sore throat (but if for two weeks or more contact your GP)

Pharmacy

Your local high street pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without having to wait for a GP appointment or go to A&E. To find your nearest local pharmacy, visit www.nhs.uk.

Ask for advice on ailments, medicines and healthier living:

  • queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
  • repeat prescription
  • sore eyes (but if persists go to optician)
  • runny nose
  • diarrhoea
  • bite or sting

You may be referred to a pharmacist by your GP; further information on this is available here: Community Pharmacist Consultation Service – Oakwood Surgery.

GP

If you have an illness or injury that won’t go away, then you need to make an appointment here at your GP practice. GP practices provide care, which may involve appointments or telephone advice either with a GP or practice nurse.

GPs are able to provide a range of services by appointment, including medical advice, examinations and prescriptions.

Make an appointment if an illness or injury won’t go away:

  • Repeat prescription such as for back ache, the pill, etc.
  • Urgent skin problem such as a rash that is spreading
  • Ear pain
  • Back ache

Additional evenings and weekend appointments are also bookable through your GP Practice

NHS 111

NHS111 is a free service, available seven days a week, 24 hours a day. It offers help and advice for those times when it’s not a 999 emergency, but you do need help and advice fast. When you dial 111 you will be directed to the best local service for you.

Call when situation is not life-threatening:

  • If you think you need to go to hospital
  • If you don’t know the most suitable place to go or call
  • If you don’t have a GP to call or if your GP practice is closed
  • If you need advice or reassurance about what to do

Available 24 hours a day, every day.

Accident & Emergency

Accident & Emergency (A&E) and the 999 ambulance service should only be used in a critical or life-threatening situation. Dialing 999 and stating an emergency situation will result in a response vehicle being sent to your location.

Only for very serious or life-threatening situations; if you are unsure, call NHS 111.

Please remember A&E departments and the 999 ambulance service are for genuine accidents and emergencies. Inappropriate use of these services can cause unnecessary delays for those who need urgent care and wastes precious resources.

Local A&E/emergency departments for Fylde and Wyre residents are located at:

All services at our Surgery are accessible by appointment only. 

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please note: GP appointments are 10 minutes per patient, and it is one problem per appointment.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Patient Access
  • phone us on 0121 411 0346, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Our Surgery offers home visits for patients who are housebound (the frail, elderly or vulnerable patients).

We request that you call us before 10.30am to arrange this so that we can assess the need for a visit the same day. However, please note that all Home Visits are at the doctor’s discretion and they may wish to assess your situation over the telephone and advise you appropriately.

  • Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
  • Ensure the surgery has up to date details of your address and telephone number.

Home visits are deemed to be emergency services and, therefore, it is not always possible to offer a home visit at short notice or on the same day.

It is always better for the doctor to assess you in the surgery, where your full medical records and diagnostic equipment are available, which leads to a better service to yourself.

Extended Access

Extended access is additional access to your core primary care services; when patients need to see their GP, Nurse or HCA we can offer them a greater range of appointment times. These extra appointments are held at our Hubs. 

How to access these appointments
Patients can book these appointments through their registered GP practice or by calling 0121 411 0317 between the Hub opening times.

The Hub GPs have access to the patient’s full medical record, as long as the patient gives his or her consent. This means that they can receive personalised GP care.

Oakwood Surgery,
856 Stratford,
Sparkhill,
Birmingham,
B11 4BW
This Hub operated 7 days a week.
Hub opening times
– Monday – Friday 18.30 – 20.00
– Saturday 09.00 – 18.00
– Sunday 10.00 – 13.00
Druids Heath Surgery,
27 Pound Road,
Druids Heath,
Birmingham,
B14 5SB
Hub opening times 
– Saturday 09.00 – 13.00
Pearl Medical Centre,
621 Washwood Heath Road,
Birmingham,
B8 2HB
Hub Opening Time
– Saturday 9.00 -13.00

You can call also the Extended Access Service on 0121 203 2220 for pain, feeling unwell or emergency health problems when appointments are fully booked at Oakwood Surgery.

These appointment are face to face booked appointments based at the Greet Community Health Centre on 50 Percy Road, Birmingham B11 3ND.

Please note: This service will not provide sicknotes or referrals these can only be done through the GPs at Oakwood Surgery.